A Healthy CollaborationSM

Helpful Answers to the Most Frequently Asked Questions

Understanding How the Community CCRx Medicare Part D Prescription Drug Plan Works.

Our caring community of health professionals is committed to helping you find the right coverage for your needs. If your question isn't answered here or you want more information such as wheteher your medicines are covered, please feel free to call a Community CCRxSM representative at:

(TTY 1-866-684-5351),
8:00 a.m. to 8:00 p.m., every day.

Q: Am I eligible for Community CCRx?

You must be entitled to Medicare benefits under Medicare Part A and/or enrolled in Medicare Part B to be eligible for our Part D plans. Community CCRx is available in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands. Please note that you can only be enrolled in one Medicare prescription drug plan at a time.

You are allowed to enroll in or switch Medicare prescription drug plans during the annual enrollment period, which begins November 15th and ends December 31st every calendar year. The coverage you choose during the enrollment period takes effect on January 1 of the following year.

There are other times when you may be able to sign up or switch prescription drug plans. If you are turning 65 and new to Medicare, you can enroll in a plan up to three full months before your birth month and up to three months after. If you are eligible for both Medicare and Medicaid, you can switch at any time.

Q: Can I switch to Community CCRx if I’m already enrolled in another Medicare prescription drug plan?

Yes! You are allowed to switch Medicare drug plans between November 15 and December 31 of each year for an effective date of January 1 of the upcoming year. Give us a call to find out if a Community CCRx plan fits your needs, or read more about our plans.

To find out if your medications are covered: search our formulary or speak to a representative at:

1-866–566–8741(TTY 1-866-684-5351)
8:00 a.m. to 8:00 p.m.,every day.

Q:What if my prescription medicine is not on the formulary?

If your specific medicine is not on our formulary, there may be a similar medicine available that offers the same benefits. For example, if you’re taking a cholesterol-lowering medicine, there might be a suitable alternative on our formulary. We will work with you and your doctor to find a covered medicine that best suits your needs.

S5803_09P0008_v1 (04/2009) Last Updated: 04/01/2022

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